Quick questions
Anything else, ask us. A real person in Eureka answers.
(707) 798-7521lostcoastsigns@gmail.com
Contact usDesigned & printed in the USA
Crafted in California by humans
The sweater
Is this a real knit sweater?
Nope, and that's the point. We print a knit-look design as one full-front 14 by 19 inch DTF print on a soft Gildan 18000 crewneck sweatshirt (50/50 cotton/poly). It looks like an ugly sweater from across the room and feels way better than itchy acrylic.
What colors can I pick?
Red, athletic heather, or forest green. Pick one in step 1, and switch anytime from the swatches under the preview. Switching colors is free and doesn't use up a design.
Who makes them?
Our crew at Lost Coast Signs & Swag in Eureka, CA. Designed & printed in the USA. Crafted in California by humans.
How do I wash it?
Turn it inside out, wash cold, and tumble dry low or hang dry. Don't iron the print.
Designing
How does the design work?
Pick your sweatshirt color and your company theme, upload your logo, and add a banner line. Then tap Make this sweater ugly! and our AI knits your logo and banner into the design. No fiddly controls.
Will it look like the preview?
Yes. Tap Make this sweater ugly!, our AI knits your logo and banner onto the design, you approve it, and that exact image is what we print.
How many designs do I get?
3 per design session. Switching the sweatshirt color doesn't count toward that.
What logo file do I need?
A PNG, JPG, or SVG up to 20 MB. A transparent PNG or SVG works best. If the image is small, we'll warn you that it may print soft. We can remove plain backgrounds for you.
Can I change it after I approve?
Before you pay, yes. Edit it and approve the new version. Once it's paid, we print exactly what you approved, so we can't take change-of-mind returns on custom prints. If something's misprinted or defective, we'll make it right.
Team orders
Can the whole team match?
Yes. A team order is one design in one color. Think company photo. Everyone picks their own size.
Is there a minimum?
Team pricing starts at 10 sweatshirts. Just want one? Order a single anytime at $44.99.
Can I mix sizes?
Yes. Put every size on one order, and the whole count goes toward team pricing. 2XL is +$3, and 3XL, 4XL and 5XL are +$5.
Can different departments have their own banners?
A different banner means a different design, so it's a separate order. One shared banner keeps everyone on the same team price.
How do we pay?
By card at checkout, upfront. We don't take purchase orders or invoices right now.
Shipping and pickup
What's the turnaround?
About 5 business days (but we're working like elves 🎄).
Is shipping free?
Shipping is free on orders of 1–9 shirts. Orders of 10 or more pay the live USPS rate for your address, shown before you pay. Humboldt pickup is always free. Standard is USPS Ground Advantage, 5–7 business days after production.
Can we get it faster?
Yes. Priority (USPS Priority Mail, 2–3 business days after production) and Priority Express (USPS Priority Mail Express, overnight or 1–2 business days after production) are priced for your address at checkout.
How long does it take?
Production takes about 5 business days (but we're working like elves 🎄). Then it ships: standard (free on 1–9 shirts) is USPS Ground Advantage, 5–7 business days after production, or pick Priority or Express at checkout.
When do we order for holiday delivery?
Order by Dec 1 for team orders that ship, Dec 8 for team pickup in Eureka, and Dec 12 for singles. All cutoffs are 11:59pm Pacific.
Can we pick up in Eureka?
Yes. Choose pickup at checkout and grab it at Lost Coast Signs & Swag, 718 5th St, Eureka, CA 95501. Pickup is free at any quantity. Monday–Friday, 10am–5pm. Team orders pick up through Dec 8, singles through Dec 12.
When do I get tracking?
We email the tracking number as soon as your shipping label prints.
Extras
Is there an ugliest-sweater trophy?
A team link that reaches 15 shirts gets a free birch Award ornament. Extra ornaments are $15 each. Ornaments ship separately, free.
